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S1 E4

04.05.26

Why Your Paywall Is Too Beautiful to Convert

What if your paywall is actually too good-looking to convert?

In this episode of Growth by Design, we sit down with Hanna Grevelius, CPO at Bruce Studios, to unpack one of the most counterintuitive ideas in mobile growth: why simpler — even "ugly" — paywalls often outperform polished ones.

Drawing from her experience across subscription products in golf, fitness, and pet apps, Hanna shares what actually drives retention, why users churn right after converting, and how teams get misled by the wrong metrics.

What you'll learn

  • Why engagement matters more than downloads

  • The biggest mistakes in subscription and paywall design

  • How to build products people love, not just use

  • What passion-driven apps (fitness, hobbies) teach us about retention

  • How to avoid the 'metrics trap' that breaks product teams

  • Lessons from building Petmates

Timestamps

00:00
Intro
00:21
Retention vs Downloads (opening context)
04:04
Paywalls should stand out
05:08
Why users convert… then churn
08:31
When a product tries to do too much
15:08
Fitness motivation is cyclical
21:30
Building for offline value (Bruce Studios context)
29:01
Why downloads don't matter
32:10
Product vs marketing misalignment
38:17
Auditing retention problems
50:27
Signal vs noise in product decisions
53:11
One thing PMs should unlearn
57:48
Blitz round

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