What you'll learn
Why engagement matters more than downloads
The biggest mistakes in subscription and paywall design
How to build products people love, not just use
What passion-driven apps (fitness, hobbies) teach us about retention
How to avoid the 'metrics trap' that breaks product teams
Lessons from building Petmates
Timestamps
- 00:00
- Intro
- 00:21
- Retention vs Downloads (opening context)
- 04:04
- Paywalls should stand out
- 05:08
- Why users convert… then churn
- 08:31
- When a product tries to do too much
- 15:08
- Fitness motivation is cyclical
- 21:30
- Building for offline value (Bruce Studios context)
- 29:01
- Why downloads don't matter
- 32:10
- Product vs marketing misalignment
- 38:17
- Auditing retention problems
- 50:27
- Signal vs noise in product decisions
- 53:11
- One thing PMs should unlearn
- 57:48
- Blitz round