1. Planning
After setting the goals according to DSS’s wishes and priorities, Applica determined the Product and Design audits as the most essential ones. These audits focused on analyzing the app’s user flows, and the most attention went to the onboarding process.
The Applica team examined the onboarding level of personalization and its potential to increase engagement potential.
2. Execution
Applica developed a new onboarding flow from scratch as well as its design and helped DSS with implementation and analysis. The main focus was personalization, which was achieved through additional specific onboarding questions that made the flow more appealing to the user. DSS launched an A/B test based on Applica’s advice.